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Post #18617 by tsvboy on December 23rd 2008, 3:17 AM (in topic “Customer Representitive”)

Customer Representitive

I am a paying CSA client, in a shared care 50/50 arrangement who has fought CSA and won.   My girlfriend is currently taking on her leach of an ex partner who obviously earns $100K plus but claims to have zero income by the use of up to 9 companies and trust funds to hide is income.  My girlfriend becomes very stressed when dealing with the CSA staff and asked me to deal with them to get better outcomes, and assigned myself to be her representitve.

What I have found is the CSA basically refuses to deal with me, and in particular the current SCO stated "I dont like dealing with client representitives and I will be directly contacting the client as it provides better outcomes."  So far I have seen the SCO convince my girlfriend into accepting that her objection rather being an objection to the original decision, to be treated as a "response" to her ex's objection (both parties objected to the original decision).

Does anybody know whether this is grounds to appeal to the SSAT?  That the client wished for a client rep to deal with CSA, but basically refused the request?  I fear that CSA will only now deal with any information related to her ex's objection and not deal with the additional information provided that he hasn't covered (in other words only dealing with his objections and any text she supplied that related to his points).

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Post #15107 by tsvboy on August 16th 2008, 5:18 PM (in topic “Changing your Child Support Assessment in Special Circumstances”)

Changing your Child Support Assessment in Special Circumstances: CSA Decision on School Fees

My partner recently took on her ex through a change of assessment.

Overall the decision was disgusting on a number of fronts, makes me wonder what sort of attention CSA currently gives to these matters.  CSA refused to look at his expenses which were detailed at length, saying they did not have authorisation to go that far???

But of particular concern was a decision that as the Father pays for Private School costs, that these costs should come off his income, as it was in the interests of the community.  Apparently the CSA ruled that if the children went to a public school that it would be an additional burdon on the taxpayer as the justification.  My partner *may* pay for school fees if she was paid Child Support, but she wants to be able to choose where the money is spent on the children's lives.

From what I thought I understood, CSA was in principle saying that it was unacceptable for one partner to dictate how money was spent.  I am a paying father for my two children, and I believed I didnt have the right to dictate terms, and I often speak to other fathers who say things like "I wish i could pay for groceries rather than the mother spending the money at the pokies".  I dont agree with the sentitment of the "Pokies" stories, but it appears that CSA is allowing that sentiment to happen.

Any ideas on how to structure the appeal on CSA's argument?

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Post #1433 by tsvboy on July 20th 2007, 11:24 PM (in topic “DVO and Parenting Plan”)

DVO and Parenting Plan:

How does that apply to self represented people?  If you represent yourself, then are you a defacto solicitor?

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Post #1345 by tsvboy on July 8th 2007, 7:51 PM (in topic “SSAT - Stats at end March 2007 (Social Security Appeals Tribunal)”)

SSAT - Stats at end March 2007 (Social Security Appeals Tribunal): One in a thousand

oneadadc said
Looking at these most basic figures, 28 cases out of 61 considered, which represents 46%, being set aside and new decisions made is very high percentage. Especially if the new decisions do reflect the "Guide". If this trend continues, the CSA will need to look at it's policies and the training offered to Case Officers to improve the quality of internal decisions. Also, it is worth recalling that every one of the cases reviewed had already been through CSA'a internal "Objection" process (Which a CSA officer once told me allowed less than 1 in a 1000 objections).
Since I am obviously in the minority and have won against CSA's Objection process I will give a quick tip.  CSA uses Administrative justice principles in its decision making process.  Make yourself aware of these and how the process should go.  Secondly Freedom of Information can be used to pull the contents on the decision process of the original decision.  Much detail can be deleted, but it will demonstrate the points that you lost on in the original application.

For me, comments made without proof from the X were taken on face value, while my comments were discounted.  I therefore raised the issue of Adminsitrative justice in that instance.  Secondly, a "draft" parenting plan was submitted by the X, and CSA incorrectly assumed it was a signed application by me.  A mistake.  Without FOI I would not be aware of how and where to specifically challenge the decision process.

The FOI was provided freely by CSA, after I contacted their FOI officer.  The officer seemed surprised that I asked for such documentation, and I left the converstation with the belief that not many people follow these procedures.

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