From the 24 30 August, the CSA will be celebrating Privacy Awareness Week. This provides a good opportunity for the CSA to reflect on its strong commitment to protecting customers' privacy, in what is a fairly unique and challenging privacy environment.
The CSA, like other government organisations and many businesses, is subject to the Privacy Act, which protects the personal information that is collected about individuals. The Privacy Act establishes minimum standards for the collection, storage, access, use and disclosure of personal information.
This year the CSA has another special reason to celebrate Privacy Awareness Week. The CSA has been selected as one of five finalists in the government category, in the inaugural Australian Privacy Awards 2008.
Samantha Palmer, Deputy General Manager, External Relations and Service Quality | Child Support Agency saidWe invite you to assist us in our commitment to protecting our customers' privacy. If you become aware of a privacy incident involving a CSA customer, or you have any other concerns about CSA and privacy, please let us know.
When you contact us on behalf of a customer, it will help us to respond promptly if you can identify the customer (for example, their name and a CSA reference number). It will also assist us if you can give us as much information about the privacy incident as possible (for example, when it occurred, what happened, who the customer has already spoken with).
Privacy incidents can be reported to the CSA by calling 1800 082 703 (an answering service, which is checked daily) or by emailing: CSA National Complaints Officers By working together we can improve our service.
If you are interested in more information on Privacy Awareness Week or the Privacy Awards, click here:
The Privacy Commissioner, Ms Curtis said…the range of nominations that we've received for the Australian Privacy Awards has been unbelievably impressive. I believe it shows that organisations are increasingly recognising the value that good privacy practices play in building customer relationships."
The winners, including the overall winner, will be announced on 27 August, during Privacy Awareness Week.
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