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FAO - not my favourite agency anymore

FAO, you used to be my favourite agency: no long phone queues, happy staff, the ability to make changes online...sigh.

FAO, you used to be my favourite agency: no long phone queues, happy staff, the ability to make changes online…sigh.

Then I had to fill out paper work to add a child to our assessment. Nothing thought I - Queen of forms (as well as google), who lives and breathes beaurocracy! FAO, you have beaten me. I filled in your form, and as the form said, added extra child - even typing it with duplicated questions so that it almost looked like your form.

Today, I get a weird letter from you, about a payment we don't even qualify for

but

with a double wad of forms. The same ones, I've already completed, photocopied birth certificates, created a look-a-like form, attached court orders, enclosed a kidney…… :o

So I rang you. After the voice messages to enter my number, the budget canned message, the other two canned messages about something I don't qualify for, your seductive message to do this all online (somehow!!!)

I talk to a lovely lady. She tells me, yes, the letter is wrong (yeah), sometimes they press the wrong button and the wrong letter spits out (yeah). BUT

I still have to fill in the forms. They didn't like my addition for extra child :(. They like their own better. So now….I have to….do it…..all….over….again.

DARN YOU FAO!

Maybe a glass of red will help? :cool:

Junior Executive of SRL-Resources

Executive Member of SRL-Resources, the Family Law People on this site (Look for the Avatars). Be mindful what you post in public areas. 
The most damming people I have met so far are from the FAO. Not all of them, just the one that rang me one day and never logged their call to me and the fact they gave out personal information regarding someone else's file.

If you don't talk about it, how can anyone help you move forward!
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