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How do csa officers follow the guidelines? On the one hand the payers are saying csa won't do this, or do do that, and on the other hand the payees are saying similar stuff.

Perhaps the mediators of this site can buy into this question.  I have read various posts on these forums and am getting conflicting reports.  On the one hand the payers are saying csa won't do this, or do do that, and on the other hand the payees are saying similar stuff. How can the same organisation (csa) treat similar if not same circumstances so very differently.  For example I have just read a post where the payee has been waiting four months for csa to garnish a wage and yet in other cases they do it in the blink of an eye, or so it seems.  How can this be the case if they work to guidelines?  Does it depend on the interpretation of the officer you have at the time?O_o

When 'Life' is hard and things are tough,

and you feel like you've had enough.

Remember always this one thing true,

Someone else depends on YOU.
Interesting question  Overcsa.

 I have been battling CSA for far too long. It really depends who you speak to on  a particular day as to what result you get. If you are lucky you get some one who quite knowledgable, very helpful. You think you getting some where till next time and you get the one who only has half a brain cell and will dispute what you were told the last time you called.

An example. Today I was told to ring bback anf give them my income details for 2007-2008 so they can have the correct assessment ready for the change over in July. Well rang back abut an hour later and the person who answered the phone say they didn't need those details till July. I told them I had just been told to ring back. I was told I had been given the wrong info.  Just can't win!!

Seriously, I have no idea just what training they go thru when employed by CSA. Are they clerks who guess at the answers, are they qualified in some one?.

I really doubt it
The absolute best thing that anyone can do when dealing with the CSA (or probably any other Government run organisation for that matter) is to read the legislation yourself and be familiar with not only your rights but also those of the other party. Then direct the CSA to apply that legislation. Most of the people answering the phones aren't really aware of the legislation and tend to project personal opinion or bias into their dealings with you. You need to let them know what they need to do. It's amazing that if you let them know that you are not a fool and not a victim that you can get results. Treat your dealings with them like a business.
Thank you.

I think I am faily well familiar with the legislation and that is the frustrating part.  I did have a win of sorts yesterday. A letter I wrote to Senator Ludwig was replied to. I had a call from some dude fairly well up in the food chain at CSA. I did manage to get my grievances across to him and he agreed with me. He  is now going to investigate why certain things have not been done and make sure they are done?

So we give them time to act, and if not I will be back onto them!!
They do not only work to guidelines, and hey guidelines are as they say a guide, not strict rules that must be obeyed.

In addition to guidelines they also have quotas which may well influence the way they work as individuals.

They also have discretion on some matters.

They have quite a strict filtering of those going in. One program that I'm aware of had over 400 applicants for 17 jobs. Many were graduates, but not only graduates get in, customer service can help.

Another factor, is there is a high attrition rate and many are looking to leave so morale is often low as a result.

I don't think it comes down to interpretation that often, more it comes down to what they can remember to do. I don't imagine them going through the guidelines for every call they get or make.

As for training, my understanding is that newbies spend 6 weeks training and are then let loose. Part of that training is sitting down with a buddy (who may in fact not be a buddy, which doesn't help matters).

Yet another current factor is the new legislation and the changeover to it, this must involve a lot of resources, to not only handle the extra calls, but to also do the reassessments, which, I believe, are being done individually. As such many assessments are wrong (I've not heard of any being correct first time, although obviously some will be unaware that their assessment is wrong, the format doesn't exactly make them easy reading), thus the problem is further compounded by re-reassessments and re-re-reassessments …..

I could imagine for many it's a complete nightmare at the moment. Perhaps another factor is with the Government trying to cut costs here and there, I doubt that that would have much of a positive affect.
Trust me, if govt thought they could get away with it, they'd offshore it and you'd get even less intelligible answers to your questions.

Junior Executive of SRL-Resources

Executive Member of SRL-Resources, the Family Law People on this site (Look for the Avatars). Be mindful what you post in public areas. 
Aphrodite said
The absolute best thing that anyone can do when dealing with the CSA (or probably any other Government run organisation for that matter) is to read the legislation yourself and be familiar with not only your rights but also those of the other party. Then direct the CSA to apply that legislation. Most of the people answering the phones aren't really aware of the legislation and tend to project personal opinion or bias into their dealings with you. You need to let them know what they need to do. It's amazing that if you let them know that you are not a fool and not a victim that you can get results. Treat your dealings with them like a business.
  Please excuse my ignorance and I apologise if the answer is in another post, but where can I find the relevant legislation to read?  Is it available on the net?  I agree totally that knowing the legislation will shortcut a lot of misinformation.  Thank you all for your responses.:P

When 'Life' is hard and things are tough,

and you feel like you've had enough.

Remember always this one thing true,

Someone else depends on YOU.

CSA

Try the following:

http://www.csa.gov.au/legalpractitioner/index.aspx

http://www.csa.gov.au/legal/legislation.aspx

http://www.csa.gov.au/guide/index.htm

Executive Member of SRL-Resources, the Family Law People on the site (Look for the Avatars).   Be mindful what you post in the public areas. 
People lets get serious here - CSA at the coal face ARE NOT QUALIFIED - otherwise they would not need the courts to back them up - as I stated in a previous post I had a Senior Case Officer start sprouting Fringe Benefits Tax law to me which was completely incorrect and tried to get me to breach the Privacy Act on several occassions. they are NOT lawyers or accountants - they are not kept up to speed - recent recommendation from Govt to CSA was that better guidelines and "the law in plain english" be sent to Senior Case Officers to alleviate misinterpretation…. What the? the governemnt has identified that the people "who control our lives" are not qualified or correctly trained to make decision - but htey continue to… I would prefer the government spend $162 million on a new Chiild Support court that has actual qualified people - at least this way we would get fair decisions.
lol the csa are a special kind of right, when they put the fortnightly ammount on the assessment paper I worked out that if my defacto actually paid that csa would $300 down by the end of the year.Following that he would technically still be right because he trusted the fortnightly ammount they provided, but also a b****** who doesnt pay c$.

Rarghhhhhhhhhh!!!!!!!!!!!!

Han Solo routine "We're all fine here, thanks. How are you?" *weapons fire* "It was a boring conversation anyway!"
Ok, I see  lot of people here compining about this mob.  I wonder how many have lodged complaints with CSA exec, Ludwig (or his staff), opposition, Ombudsman, Privacy Commissioner and so on?  Most of these log calls of complaint and where they come from.  Use here to test your views and get some validation and then go for it.  Also, you can run complaints, objections etc at the same time.   
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