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CSA will not investigate fraud

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CSA have no regard for payee fraud

My wife left me 18 months ago. Shortly after she left I was contacted by CSA to start paying her.  After another few weeks I received notice that I needed to back pay my EX. this back pay was dated 6 weeks before she had left me. I contacted CSA straight away to be told this was 'too bad'. I have mentioned this no more than 10 times to CSA with no response at all. Family members have have done the same on my behalf. I have been doing research on CSA and in my limited capacity believe that they are no more than a means to reduce government expenditure through other departments (Please correct me if I am wrong). It seems as though the expense of following up on fraud outways justice, which in my opinion only encourages those involved in fraud, continuing as they understand that justice and following the law is second to expenditure. CSA seems to be the only department to openly encourage fraud. I am still wanting to confront them over the lack of response. Can anyone tell me if this is a waste of time. I have had non stop battles with CSA and will be following up with more posts on each issue. I am hoping for some sound educated advice as CSA have ground me down and I am close to losing my house and my child through financially crippling circumstances.

Thank You
I have responded to some of your other posts - C$A exist to look after the payee. Employees get a .5% pay bonus each year if they can show increased collection. They will not assist you in lowering your liability. They will however get as much information from you to increase it. The phone is the most cost effective way to do this.
When I registered my child for CSA- back pay was only able to be paid from the date I first applied… seems odd that they allow her to tell a date without proof…
Maybe ask them what kind of proof of date of separation she has given them…
Jayden said
seems odd that they allow her to tell a date without proof.
I don't think it's odd at all, the CSA frequently do not follow the legislation in order to inflate the amount that they can report as being transferred and or collected. It also appears that this trait is increasing rather than being attended to. This is especially disturbing as their has been a recent report, from the Ombudsman highlighting this "collect or transfer irrespective of the legislation" attitude within the CSA.
CSA do take some time to react or respond to issues where the error is on there side.  Quick as anything if they think they can get you for a few more $.

I had huge issues with CSA for a while - seemed everything that came from them was another change of assessment seeing me pay more.   Anyway - after one HUGE clerical error where they determined that my reported yearly income had come from 3 months work, and then billed me to pay essentially 4 times what i had paid - took around 9 months to finally get it resolved correctly.

Anyway, i ended up sending letters explaining the error, with stat dec from my employer, copies of my tax return and other bits.

My advice would be put it in writing.  Get a stat dec from someone who knew the exact details of the separation and dates. 
Provide any evidence you can - if the home was yours, did you remain in it?  if so, do you have a receipt for changing the locks?  Was it sold via Real Estate? Where there letters to/from the RE?
If you moved out, did you use a removalist? (reciept/removal contract) do you have a rental agreement for the new property? 
was there a party/social event that you attended as a couple just prior to separation? any invites or photos of the occasion showing you together?

I've been lucky - C$A have left me alone for the past couple of years - just the expected letters.  Not sure if they still do it, but I had a 'case manager' (haven't had to ring them for a while).  
If you have one, get their name and deal just with them.  If they seem unreasonable, ask for another one.  They are all different - i have had 3 different 'case managers' that i remember - one was a misandrist, one was a sweetie who just wanted things by the book and one was a bloke who was more than happy to help the guys - he probably got whacked for being 'pro-dad'.

Hope this helps
G
wow only 3 case managers - I am shocked. I am 5 years in the system well 5 years since they first contacted me . so far I have had 14 different case managers some who talk nice some who understand and then suddenly"move on" but mostly Ive had case managers who either empty my bank accounts, gift money's overpayed to ex without my knowledge or consent then suddenly move on, reneg on promises, arrange to call at certain times then do not, tell outright lies , take tax returns in full and disperse immediately despite there being a COA being processed resulting in massive overpayment …. I could go on  and on .



Yes each complaint should be seperate and regardless of there ineffectiveness in the long run involve your local member of parliament. If your local member is involved it brings it to the attention of the minister and things happen with greater haste. It cannot be brushed aside. The more individual complaints the  CSA ministerial team have from 1 complainent the greater the likelihood of success ( you could say they'll just give you peace for a while to shut you up).

Sadly as the government is hellbent on increasing payers liabilities to decrease FTB this situation whereby payers are continually screwed over  will continue.

Perfect example is where ssat finds  Payee lied about seperation date  … csa does not report this fraud to anyone it is only raised as an uncollectible credit on the account.

apparently this is a win win situation

Payee does not have to pay back any fraudulently collected centrelink benefits and payer has a small credit which may take months or years to work off and no csa case officer is held accountable

apparently pursuing these fraudulently collected centrelink benefits is also not in the best interests of the community. I personally would have thought a few years of centrelink benefits would amount to a tidy sum, heck i wouldnt mind a handout of 50+k

thats just my bit , please feel free to tell me if you feel I am wrong or crazy

You can fool some of the people some of the time but you cant fool all of the people all of  the time unless they work for CSA and youre a Payee:)
leroy said
wow only 3 case managers - I am shocked. I am 5 years in the system well 5 years since they first contacted me . so far I have had 14 different case managers some who talk nice some who understand and then suddenly"move on" but mostly Ive had case managers who either empty my bank accounts, gift money's overpayed to ex without my knowledge or consent then suddenly move on, reneg on promises, arrange to call at certain times then do not, tell outright lies , take tax returns in full and disperse immediately despite there being a COA being processed resulting in massive overpayment …. I could go on  and on .

 
when i said 3, they are the ones that i remember as not falling into general role of "i don't give a rats what your problem is - the computer/paperwork/etc can't be wrong" - yes in general they appear to be very unsympathetic towards the payer - we are always the evil ones :-(
  Think in this situation your ex has arranged to receive benefits (six weeks prior) and in doing that had to lodge a case with CSA.
  She has obviously advised them you had separated a lot earlier than when she left.
  As others have said, try to find written proof of the actual separation date somehow. CSA can only act on what information they receive. In the meantime do not directly give her any money - only do it through CSA so there is a record of it. She can say that it wasn't agreed by her as CS and that will be the end of it.
That's good advice babygirl - C$A can go back 3 months when asked to collect child support so the claimant payee might as well get the maximum.
I understand CSA recently made a very bad tactical move with respect to payee fraud and managed to pick a fight with someone who is very well connected.  This person lives by the motto "don't get mad, get doubly even" and has the guile and expertise to create mayhem.  My money is not on CSA.  Watch this space.
Sadly a mother can claim single status while still living in the family home if she tells Centrelink that she is not financial enough to move out and needs financial assistance to "set up" a new life.  All she has to do is say that they are no longer sleeping in the same room/bed, and then have 2 friends or relatives verify this for her. Bang… pension given, CSA assessment sorted & dad is none the wiser that anything is even going on.  Centrelink never contacts the "other" party to check the facts - just in case of domestic violence.
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