CSA Not acting upon information
I am a paying father my daughter is 7yrs old and resides in Australia. I live in Nz. Recently I discovered the mother to my daughter has moved back to NZ, without our daughter but is still claiming childsupport. I rang to inform CSA and they said they couldn't do anything without speaking to the mother!! That's fine CSA wanted a contact number which I gave. The officer said they will be in touch within 48hrs but nothing!! What are you ment to do when that happens????
Last edit: by MikeT
I'd suggest that you make a complaint, about the poor service and contravention of the APS guidelines which require public servants to treat you with respect (i.e. to do what they say they have committed to doing). I'd suggest that the complaint should be made in writing (CSA Online if you use it) and that you make the Ombudsman, your local Federal MP and also the MP for the DHS portfolio (Brendan O'Connor). I would also include that you believe that the other parent is committing fraud which may not be limited to just fraudulently claiming for child support as the other parent may be fraudulently claiming for Government benefits, perhaps also in New Zealand.
Ombudsman's Website - Contact Us saidEnquires Monday to Friday 9am - 5pm (AEDT)
Phone 1300 362 072 (calls from mobile phones at mobile phone rates)
Fax 02 6276 0123
SMS 0413 COM OMB (0413 266 662) (standard carrier rates apply)
Postal GPO Box 442, CANBERRA ACT 2601
DHS Website - Minister - Contact saidParliament House
Canberra ACT 2600
Phone: (02) 6277 7200
Fax (02) 6273 4406
I believe that a terminating event has likely occurred and that without application for a new assessment, say from yourself, or a non-parent carer then there should be no CS payable from when the terminating event occurred. If the terminating has occurred and the CSA have not acted upon the information and it results in an overpayment and that overpayment is not repaid, then I would suggest applying to the CDDA (Compensation for Detriment due to Defective Administration). You can find an application form here. CSA Forms. I'd suggest that the CSA will, considering there track record to ignore the very object of the legislation, that parents meet their proper financial responsibility and try to abuse bureaucracy (yet another Ombudsman's finding) so as to legally(sic) steal your money, which then bolsters the many millions held by the CSA for which they say they can't find a person to pay it to (i.e. monies actually owed to liable parents).
Moderator Cautionary Note
I noticed that you asked for Oldboy's response. I would suggest that Oldboy's advice may not be correct and should not be relied upon unless that advice given is confirmed as being correct or sound advice.
The prime reason for this cautionary note is that Oldboy has shown a lack of knowledge, assuming that there are not other motives, in regards to pretty basic legislation when providing advice (e.g. suggesting that a matter be taking to the Administrative Appeals Tribunal when it is not within their jurisdiction. Olboy subsequently, after being shown an extract from the CSA guide confirming that it is outside of the the AAT's jurisdiction, yet again suggested to go to AAT, when again the matter would not be dealt with by AAT).
DVS69 saidHey oldboy since you have worked for CSA can you please give me a better understanding of my situation. I am a paying father my daughter is 7yrs old and resides in Australia. I live in Nz. Recently I discovered the mother to my daughter has moved back to NZ, without our daughter but is still claiming childsupport. I rang to inform CSA and they said they couldn't do anything without speaking to the mother!! That's fine CSA wanted a contact number which I gave. The officer said they will be in touch within 48hrs but nothing!! What are you ment to do when that happens????
Sorry I didn't see your post sooner. Mate you have got to keep at them - that is inexcusable. Ring them back and tell them what happened and if they do not get back put in a complaint. I often get similar problems when dealing with government departments - its not a CSA thing.
And yes I am who I say I am - I worked as an EL1 in Child Support National Office for about 15 years - although for part of that I was sick with an illness that finally forced me to leave and take an early retirement. I wasn't going to say in what capacity but I was SITO C (same as EL1) Team Leader/Senior Analyst/Programmer in the IT area.
Last edit: by MikeT