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CSS Reform FAQ's

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Your questions answered

Below are answers to some of the common questions our customers have been asking about the new Child Support Scheme.

Updated: 9 January 2008

- Checking your care details

- New formula - general

- Income - care

- Other dependent children / second families

- Step-children    

- Agreements

- Compliance    

- Family Assistance

- Change of Assessment

- Overtime / second job

- Access to my child/ren

- Non-agency payments

- Children turning 18

- Court orders and parenting plans

- More information

- Do I have to do anything now?

- Privacy    

- Multiple child support cases

- Do you have more questions? Ask us now

When you are swimming down a creek and an eel bites your cheek, that's a Moray.
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Executive Secretary - Shared Parenting Council of Australia
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I read the part in the FAQ's section that say Q: When are the changes taking place?

A: The new changes are taking place from 1 July 2008. You will receive your new child support assessment between March and May 2008

I actually received an assessment Last November after I had my tax return done, covering me till Feb 2009. Does this mean the assessments coming between March-May 2008 will supersede the current assessments?
I have received nothing from the CSA in relation to the changes at all.

When you are swimming down a creek and an eel bites your cheek, that's a Moray.

My first complaint ...

My first complaint is the use of the term "Customer" to describe my relationship with the C$A. Customer implies choice. While the other party had a choice, my involvement with the C$A was IMPOSED upon me, therefore customer is total inappropriate to describe the relationship. Likewise for the previous term used by C$A - Client.

Today I was talking to a recipient of a letter from C$A. The letter was to inform him of the new information received by C$A, which while not affecting the amount of child support due, did manage to rile him considerably. In a nut shell, interim orders were late last year allowing him 2 daytime periods with his small child, every week. No nights at this stage. C$A described that as "Legal SOLE Care" - a very poor choice of interpretation.

I know that if I is was really a customer of such an organisation - I would take my custom somewhere else.

For me - Shared Parenting is a Reality - Maybe it can be for you too!
That's an interesting choice of words - legal sole care. Makes one wonder where the child was the rest of the time, wandering the streets? or perhaps in prescribed child care…

When you are swimming down a creek and an eel bites your cheek, that's a Moray.
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