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CSA to seek more information from its 'customers'

CSA customers to receive letter about reforms

Received via CCH on 2 October 2007

CSA customers to receive letter about reforms

Separated parents who are customers of the Child Support Agency (CSA) have been urged to "be on the lookout" for an important letter which outlines their child support care details. CSA General Manager Matt Miller said today the letter reviews care information and asks for details about other children that will be incorporated into child support assessments under the new Scheme which commences in July 2008.

Click here to view the full media release:

http://www.cch.com.au/document/attachments/child%20support.DOC

Australian Government
Child Support Agency

Media Release
28 September 2007

CSA CUSTOMERS: IMPORTANT LETTER ARRIVING
AHEAD OF THE CHILD SUPPORT SCHEME REFORMS

Separated parents who are customers of the Child Support Agency (CSA) have been urged to "be on the lookout" for an important letter which outlines their child support care details.

CSA General Manager Matt Miller said today the letter reviews care information and asks for details about other children that will be incorporated into child support assessments under the new Scheme which commences in July 2008.

"Separated parents in Queensland, New South Wales and the ACT will get their letters from next week, with CSA customers in the rest of Australia set to receive their letters in November," Mr Miller said.

"To ensure the CSA issues accurate child support assessments under the new formula, all separated parents are asked to review the information in the letter and let the CSA know if anything is wrong or if new children need to be added.

"The letters to customers will outline the existing care details the CSA has on record and asks parents to respond only if the information is not up to date.

"To prepare for the new child support formula the CSA needs to make sure its records reflect the actual number of nights that parents care for their kids, or the percentage of care that they have, because this will be assessed in a different way under the new formula.

"All separated parents registered with the CSA will be affected and receive new child support assessments as part of the forthcoming changes to the Scheme. The CSA is working hard now so parents can receive their new assessments in time to plan ahead.

"The CSA needs the correct customer care information in an effort to make sure children receive the right support."

A small advertising campaign is currently underway to ensure Australia's separated parents are aware that changes to the system are coming and that the CSA needs to confirm parent care information in order to issue new accurate child support assessments.

More information about the Child Support Scheme reforms can be found at http://www.australia.gov.au/csa

Table

State/Territory - Number of paying parents -% - Number of receiving parents - % - Total in location

ACT - 9,939- 1.4 - 9,986 - 1.4 - 19,925

NSW - 219,781 - 29.9 - 219,382 - 29.8 - 439,163

NT - 7,829 -1.1 - 6,761 - 0.9 - 14,590

QLD - 159,714 - 21.7 - 159,147 - 21.63 - 18,861

SA - 57,369 - 7.8 - 58,324 - 7.9 - 115,693

TAS - 19,160 - 2.6 - 20,271 - 2.8 - 39,431

VIC - 157,148 - 21.4 - 157,840 - 21.5 - 314,988

WA - 71,852 - 9.8 - 70,988 - 9.7- 142,840

International - 32,869 - 4.5 - 32,559 - 4.4 - 65,428

Unknown - 97 - 0.0 - 46 - 0.0 - 143

Total Australia- 735,758 - 100.0 - 735,304 - 100.0 - 1,471,062

Figures are extracted from Customer Research Extract, June 2007.

For media enquiries, email media@csa.gov.au or phone 02 6272 8763.
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