Here are some things I have found out about the CSA......
- Everytime you talk to someone in the CSA they take notes.
- Sometimes those notes do not necessarily reflect accurately what transpired during the conversation and in fact can be the opposite of what you told them. Always ask them to read the notes back to you. Sometimes they will refuse.
- The payee does not have a case worker despite sometimes being told so. The case worker is assigned to the Payer.
- There is distinct gender bias within the ranks of the CSA.
- Objecting to a decision the CSA has made to the SSAT will result in you and the other party being sent a copy of your file which bypasses the FOI hassles and cost. Sometimes the file has information ommitted (possibly deliberately) that supports your case. You need to check that iti is complete.
- The CSA do not necessarily apply the law.
- Making a complaint online about specific CSA personnel will have them scrambling like ants. They don't like this and will do everything possible in order for you to withdraw the complaint. They will even lie and blame you for the problem. Be prepared to stand up for yourself.
- The people conducting the CSA Change of Assessments do not necessarily work for the CSA but are contractors who are supposed to make an impartial decision.
- The CSA do not advise you of your rights. It is up to you to read the CS Act to see what applies to you and have it carried out by the CSA or the courts.
- Make sure you keep diary notes of all contact with the CSA and to ask the persons name that you are speaking to. They don't like to give surnames.