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How do i make a complaint about csa service?

Hi all ive just got off the phone with a csa officer who i in the finish gave her, her what for and hung up. I have been asking and asking for 2 years now for reconciliations to be done from payers previous estimates. I finally obtained a so called case manager who said that they would do them. That was six weeks ago, i phoned today and he's done nothing. Im so sick of csa not doing anything waiting 2 years for estimate reconciliation is just plain bad customer service and ive had enough of their smart ass attitude on the phone making me feel like im repeating myself. I want to take this further what is the next step and who do I complain to?
If you make an online complaint from their website, it has more of an impact. csa.gov.au
Remember to print a copy for your records.
Good luck with this.

If you find anything that actually works the publisize it widely.

CSA are the most incompetent, financially abusive, etc,etc. Politicians love them, the ombudsman does not care and the law supports them. If fact you will probably be prosecuted if you publicly raise your concerns (as with the legal profession and judiciary). They enjoy a powerful and controlling position - which many of them lack the social conscience or ethics to comprehend.

 Maybe I am not explaining myself well enough
HubbyPays said
Hi all ive just got off the phone with a csa officer who i in the finish gave her, her what for and hung up. I have been asking and asking for 2 years now for reconciliations to be done from payers previous estimates.
I was inteersted as to why you might want a reconciliation done (ie you could be hit with a large bill or you might have overpaid) if you are the payer the idea of an overpayment sounds good? (or are you payee?)

Last edit: by OneRingRules

lol i remmeber a couple of weeks ago dad vs csa, suer he didnt win but he tried.

Rarghhhhhhhhhh!!!!!!!!!!!!

Han Solo routine "We're all fine here, thanks. How are you?" *weapons fire* "It was a boring conversation anyway!"
ANyone thought of petitioning the Auditor General to conduct a performance audit of CSA as a follow up to the implementation of the new legislation and the lingering doubts about the CSA's performance?
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