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downloading pdf attachment from CSA message

Hi,

I have a CSA message online with a pdf attachment.  I can't seem to download the attachment  or view it at all.  It is my ex's response to my COA so I'm keen to view it and keep the process moving quickly instead of waiting for the post.  Is there something I should be doing instead of just clicking on the link?  Anyone have any luck downloading this type of attachment?

Have you logged into the MyGov portal, gone to your MyGov inbox & opened the relevant message?

If you have & it won't open

  • Try a different browser on your PC or device
  • Try accessing from a  different device
  • Contact CSA & ask for them to send your a paper copy





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"I know that you believe you understand what you think I said, but I'm not sure you realise that what you heard is not what I meant."

 
Hi Working Mum

If you are viewing the MyGov portal on an Android tablet, I had the same problem, only fix was to access via an iPad or actual computer/laptop.

I'm yet to let MyGov techies know about this problem.
Apologies on digging up this post.

I am having an issue opening an attachment received via the csaonline messages portal.

Does any one have a remedy, and note I am not at a convenient location to receive surface mail or visit a CSA office.

MyGov portal works fine, its the CSA potion which is the issue.

Thanks in Advance
 
Messages portal is prone to not working a lot of the time
Do you have acrobat reader installed on the PC???

All messages should now be in the mygov inbox

Nothing i say should be taken as legal advice. I am not a Lawyer. If i help you it is of your own free choice to listen to what i say or not. I do not create documents for you. I do not represent you.... Purple Monkey Dishwasher
I have already sent CSA  a message, but some of my messages are coming to csaonline and monthly statements are coming to MyGov….  O_o
I could be wrong but i think you might have to opt in to the MYGOV message box with CSA

Nothing i say should be taken as legal advice. I am not a Lawyer. If i help you it is of your own free choice to listen to what i say or not. I do not create documents for you. I do not represent you.... Purple Monkey Dishwasher
halo_dad said

I am having an issue opening an attachment received via the csaonline messages portal.
There are two parts to CSA online. The first part is within CSA online (Child Support - CSA OnLine) and the messages displayed are in HTML format under Messages. You can copy paste these messages into any text editor or REPLY or Right click a mouse (windows) and print.

Documents and correspondences with attachments are now located in MYGOV INBOX. Return to MYGOV from within CSA Online top right. These show with a  paper clip. MYGOV is extremly limited in respect to handling of attachments. You cannot right click (windows) and save the file. The only thing you can do is click on the subject and then attachment.

Try checking your browser and or plug ins are up to date. You can test the easy files (Your account statement) for example and if that doesn't open within a browser window there is an issue with your browser. Try a different browser. Chrome has been extensively tested and works.

Failing any resolution call the support line 131 272 8:30a up until 4:45p EST. Make sure you call in business hours and allow a reasonable period of time.


Executive Secretary - Shared Parenting Council of Australia
 Was my post helpful? If so, please let others know about the FamilyLawWebGuide whenever you see the opportunity
 
I used to have trouble opening PDF attachments from MyGov in Google Chrome. I had success in Internet Explorer......
Thank you all for the information,

So does that mean all email from CSA should arrive in the MYGOV mail box?, because I am getting some in the mail box of CSAONLINE ???? is this a technical error, because the CSAONLINE only contains an attachment which I cannot view, MYGOV attachments are viewable.



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