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FM (Federal Magistrates) Court Staff

Any good?

Much to my surprise, I find that the staff at the counter in Sydney(city) were very helpful. They took the trouble to explain things and even had a sense of humour.
I had a complicated issue for them today but they took the time to find someone who knew the answer.
What are your experiences?
 

Executive Member of SRL-Resources, the Family Law People on the site (Look for the Avatars).   Be mindful what you post in the public areas. 
Counter staff vary enormously - some are experienced and some just cannot wait for going home time. They have actually all had some training in handling the public. A sense of humour helps - not all people at the counter are solicitors clerks - many are the average Joe going through a potentially traumatic experience and a friendly smile AND HELP can work wonders.

Email the registry manager - and let him know your experience - Parramatta and Sydney have always waged an unofficial 'were better' war with each other.


Executive Member of SRL-Resources, the Family Law People on this site (look for the Avatars) Be mindful what you post in public areas. 
monteverdi said
Much to my surprise, I find that the staff at the counter in Sydney(city) were very helpful. …..What are your experiences?
 I have had a very good run with most of them at almost all registries. They are simply processing the paper work of some most difficult and desperate situations each day and I must say that they generally offer good support around document handling and files. I have had a number of occasions when they have obtained a duty Registrar at short notice and often very good advice has been made from the very knowledgeable Registrars. I have also had occasion to make various phone bookings in the local courts with the ";Chamber Magistrate"; they too have been helpful.

It is important we all realise they are there to process and expedite the filings. They do not ;give legal advice nor take a position. Give yourself plenty of time to file. Do not arrive at 5 Min's to 4 and try to file 500 pages as I have seen done.

It is very important that if you have had a good experience :thumbs: that you do call the Registry and speak to the Registry Manager or send a short note or a card of thanks. They do not get much thanks… We are also maintaining on one of the forums a list of Magistrates and Judges and Judicial staff who are doing good things so let us know if you have any particularly good outcomes. We will get these comments to the deputy chief justice and others and a word of thanks for a good decision or advice gets good results for others in future cases. The SPCA is taking a great interest in all cases and matters going through all jurisdictions.

Executive Secretary - Shared Parenting Council of Australia
 Was my post helpful? If so, please let others know about the FamilyLawWebGuide whenever you see the opportunity
 

Another good experience at Goulburn Street

Well - I do not know what they put in the drinks at Goulburn Street, but yesterday I had another jolly good experience. "Another good experience"! - I hear you say in that astonished tone.

Admittedly it could be just my charm, politeness and sense of humour that helps ( Not from London! ) but I do find the staff at Goulburn Street to be most helpful; they do not always get it right, but they do try to help.

 Point in case, yesterday I went to court seeking a leave out of time appeal/application. I explained to the registrar there, that I did not rally want to do this course of action as it would waste the courts time and incur legal expenses for my wife. I explained the action was really to protect my self as I could not comply with an order made against me. The registrar gave me three options- which by carefully listening to the " I can not give you legal advice" advice, I took the option of a stay of orders.

I went down stairs to fill out one of those ubiquitous 'application in a case' forms, that we all become so very familiar with. Well I had been given the incorrect form by mistake, oh dear, I was beginning to feel like Sisyphus - no worries, the bloke behind the counter obtained the new form and said "fill it in here while I see if I can get this heard quickly for you". He even checked to see if what I was doing was the best for me! He even took my mobile number to call me as soon as he had some news at hand.
While I was ambling along Pitt Street, in the manner that Northern English folk are wanton to do, thinking about the two nice Londoners I once met, I received a phone call from Goulburn Street with a date of my hearing.
Such helpful staff - if only London cabbies could be the same!
 

Executive Member of SRL-Resources, the Family Law People on the site (Look for the Avatars).   Be mindful what you post in the public areas. 
monteverdi said
Admittedly it could be just my charm, politeness and sense of humour that helps ( Not from London! )

While I was ambling along Pitt Street, in the manner that Northern English folk are wanton to do, thinking about the two nice Londoners I once met, Such helpful staff - if only London cabbies could be the same!
 

Monteverdi you are playing with fire and the brimstone may fall upon you yet.

With two senior SRL-R people coming from London and another from the North and one of the site directors being English you are mightily chancing your arm.

Have you noticed we type our responses to you far slower than normally - in order that you can read them - we have made allowances for the dreadful act of fate that stopped you being born in the UK.


Executive Member of SRL-Resources, the Family Law People on this site (look for the Avatars) Be mindful what you post in public areas. 

Birthright

No person can be condemned for where they were born, after all they have little say in the matter.

Acknowledging where they were born upon reaching adulthood is a ENTIRELY different matter all together


For me - Shared Parenting is a Reality - Maybe it can be for you too!

A gentlman's reply

My dearest Agog - and I mean that in the paternal sense, not the English Public boarding school sense, where a good thrashing by Flashman and tea with the 'friendly' vicar are the order of the day.
 You have certainly given me something to think about! In fact - I am going to fold up my Daily Telegraph and put my colouring crayons away and 'mens rea'!

I am also a lost son of Albion (Wiltshire) and no - I can not drive a tractor. I am a mixture of the Beaker People, Celtic, Roman, Saxon, Norman and an overstaying Australian cousin who was back packing around Europe. Ah - the joys of being a Pom: cold weather, destroyed car industry, Millwall FC, Cockneys, no baths and of course a world beating cricket team.

Oh yes, I must confess my Grandparents are from London - Harrow to be correct; you might know it better as 'ar-row.  Poor old grandmother - she was very worried about me going over to the Colonies; "Don't they do things with sheep?" "No grandmother you are thinking of New Zealand". I do not know if that is in the maternal or paternal sense but I have heard that Kiwis are very warm people!

 Well Agog, I hope I have answered your literary meanderings in a style that you find most agreeable. I shall now get my pipe and slippers and retire to the wardroom.

Executive Member of SRL-Resources, the Family Law People on the site (Look for the Avatars).   Be mindful what you post in the public areas. 
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